Refund Policy

If your order is built inaccurately or has a defect as defined by our cosmetic standard, Oakgrove Custom Furniture will replace the furniture and correct the issue. Our furniture is built from solid wood with unique grain patterns. Our finishes are applied by hand. Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards in our FAQ. Oakgrove Custom Furniture will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of manufacturing, packaging, and freight charges, we cannot offer returns or refunds on orders for buyer's remorse.